FAQGot a question about Boonies, chances are it's been asked before.
Why choose Boonies?
Good question! Boonies will be one of the most comfortable pair of boots you will ever own. They’re warm, waterproof and comfy as. We have spent years working hard to design and make boots that we know you will love.
Who are Boonies?
We are a family owned and operated company based in the sunny Mt Maunganui. We set up in the Bay of Plenty for the lifestyle, and location to the port and services.
What does "Boonies" mean?
In the Dictionary, Boonies is defined as:
“Informal. Isolated, rough, or remote country”.
We like to think it’s Kiwi for “Comfy as boots”.
How do I know my size?
Please refer to our size chart and if you’re not sure, size up one. We find our boots to be on the smaller side. Please also note on the website we use UK sizes, but we do have US and Euro sizes on the chart.
We recommend you cross check a few sets of your own shoes to see what size you are, and if you’re still unsure, then please use the MM foot measurement to check, as this will give you the best fit.
If you’re still unsure, give us a call and we’ll help you out.
If I order a pair and they are the wrong size, can I return them?
100% you can!
Be sure to try on your new boots on a carpeted surface. This way the soles will not get dirty or damaged and you will then be able to return them if they are not the correct size. We will then send you another pair of the new requested size, free of charge.
To send back to us, please keep the boots in the box, use wrapping paper around the box. Please don’t damage the box.
We also offer full refunds if you are not happy.
How long will they last?
This is a bit like “how long is a bit of string?”. There are so many factors that influence how long your boots will last. Your body mass, how you walk, what type of work you do, whether or not they’re left in the sun… These are just a few of the factors that all play into how long a pair of Boonies boots will last.
Also note that puppies love to chew on Boonies, so this can sometimes affect their longevity!
But, if you look after your Boonies, they should last for years and years. Here is a video we made about the recommended boot care for Boonies:
Are they waterproof?
All Boonies boots are 100% waterproof, the neoprene used to make the boots is flexible and waterproof. Think of the neoprene like a dry divers suit. The best part about Boonies boots is that they are waterproof, yet still flexible.
What is your warranty?
We back our boots 100% – We offer a 6 month from purchase warranty. In accordance with your legal rights we will repair, replace or refund any goods that are found to be defective in quality or are found to be faulty with in this time.
This warranty does not cover material failure caused by excessive wear, or unreasonable use. Material wearing down or cuts and rips.
.Remember to care for your boots.
Care for your Boots: To get the best out of your boots try to follow a few simple steps. UV is the killer of rubber so if you are not using them try to keep them out of the sun.
Clean with water and if you are able to use a rubber protectant please do. We recommend a silicone spray.
Also do not leave next to your dog since they love a good rubber boot to chew on……
Where can I buy Boonies?
We are stocked by around 150 accounts around New Zealand now, so please refer to our stockist list.
What are they made of and where?
We use only top quality renewable rubber and top quality neoprene. We then send it to our factory in China who produce our boots to a very high standard. We spend a lot of time in the factory and know we make a quality product. The factory is ISO 9001 certified. We are super lucky to be in one of the best rubber boot factories in the world and this is what helps makes Boonies so good.
Do you offer half sizes?
Unfortunately no, we do not. Therefore, our recommended option is to size one up.
How long have Boonies been going?
We started Boonies back in 2009. So we’ve been making warm, high-quality, comfy as boots for almost 15 years now!
Are Boonies hot in summer?
Our boots are warm and designed for comfortable warm feet. We have a range of boots that have less lining and are suitable for the hotter months.
How long will my order take?
We send online orders out most days, so if you are in a main centre, you can almost expect your boots to arrive overnight.
We allow 3 days to the Mainland (South Island) and add an extra 2 days for Rural Delivery (RD).